Terms of Use
Last updated: 24 April 2026
These Terms of Use explain how you can use the Recovery Disability Services website. They are separate from any service agreement you may have with us as an NDIS participant.
1. About these terms
These Terms of Use govern your use of the Recovery Disability Services website at recoveryds.com.au (the "website"). By accessing or using the website, you agree to these terms. These terms do not cover your service agreement with us — if you are a participant, your service agreement is a separate document.
2. Information on this website
We take reasonable care to ensure the information on this website is accurate and up to date. However, the website is provided for general information only and does not constitute professional, medical, legal, or financial advice. Specific advice about NDIS supports, eligibility, or planning should be obtained from your Support Coordinator, the NDIA, or a qualified professional.
3. NDIS information
Information on this website about NDIS supports, funding categories, and eligibility is a simplified summary and may not reflect your individual circumstances. For authoritative and current information about the NDIS, please refer to ndis.gov.au or speak with your Support Coordinator or Local Area Coordinator.
4. Intellectual property
All content on this website — including text, graphics, logos, images, and design — is owned by or licensed to Recovery Disability Services. You may view and download content for personal, non-commercial use only. Any other use, including reproduction, modification, or redistribution, requires our prior written consent.
5. Third-party links
Our website may contain links to third-party websites (such as NDIS.gov.au, regulator pages, or allied health providers). We are not responsible for the content, accuracy, or privacy practices of those external sites, and a link does not imply endorsement.
6. Contacting us through the website
Information you submit through our contact form or other enquiry channels is handled in accordance with our Privacy Policy. Do not send sensitive health information through unsecured channels. If you need to share sensitive details, please call us or arrange a secure alternative.
7. Availability
We aim to keep this website available at all times but may need to suspend or restrict access for maintenance, updates, or reasons outside our control. We will not be liable for any loss or inconvenience arising from unavailability.
8. Limitation of liability
To the extent permitted by law, Recovery Disability Services is not liable for any loss, damage, or cost arising from your use of, or reliance on, this website — except where liability cannot be excluded under Australian Consumer Law or other applicable legislation.
9. Feedback and complaints
We welcome feedback about our website or our services. If you would like to make a complaint about the content of this website, please contact us using the details on our Contact page. Service-related complaints are handled under a separate feedback and complaints process, which is provided to all participants.
10. Governing law
These Terms of Use are governed by the laws of New South Wales, Australia. Any dispute arising in connection with the website will be determined by the courts of New South Wales.
11. Changes to these terms
We may update these terms from time to time. The most current version will always be available on this page, with the "Last updated" date reflecting the most recent change. Continued use of the website after an update means you accept the revised terms.
If you have any questions about this policy, or would like to exercise your rights, please contact us at 02 7233 4745 or use our contact form.